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    February 26, 2016

    Centro Global Solutions Locates to Frederick County

    While many companies are continuing to move their customer contact services overseas, one customer service call center believes in the importance of the smart-source model: mixing between onshore, near-shore and offshore services.

    "We believe strongly that leveraging our competencies in different delivery markets will be to the long-term benefit of our clients,” said CEO Sean Farag.

    With the new facility, Centro is looking to reduce expense and customer care cycle times without sacrificing agility and innovation. Being a strong advocate for smart-sourcing and hybrid sourcing solutions, Centro looks for the greatest long-term value proposition for its clients by leveraging competencies and cost-arbitrage options in different delivery markets. Read the Press Release Here.

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